In Opinew, you can integrate along with Omnisend to create custom automation workflows for sending review requests and emails for customers who leave reviews.
Read through our step-by-step guide, or watch our video tutorial below to quickly integrate Opinew with Omnisend.
Here’s how to do it:
Go to Extra and Integrations -> Integrations
Then, click on Omnisend and select Enable Omnisend Integration.
Go to your Omnisend dashboard and click on the right top corner and select Store settings.
Then click Integrations & API and after that select API Keys.
After that, you’ll see both your public and private API keys. If you don’t have one, click on the Create API Key button and name it. Copy your API key.
Place your key in the Opinew Omnisend integration and finally click on the Save button.
Done! If you now go to your Custom events section, you’ll see the new custom events, Customer left a review on Opinew and Customer is eligible for Opinew Review Request. That means the integration is successful, and you will be able to use it for creating automation workflows for customers who left a review on Opinew and Sending Review Requests. Click on Custom events and both custom events will show up.
Create automation workflow for customers that leave reviews
You can send emails via an Automation workflow in Omnisend to customers who leave reviews. Here’s how to do it:
Head to your Omnisend dashboard and go to Automation, then click New workflow.
Then click on Create Custom Workflow.
The following page will show up. This is where you will create the email template for the flow. The email will be automatically sent to the user if it’s eligible. In order to do that, click on Trigger.
After that in the dropdown menu select Customer left a review on Opinew.
You can also use a Trigger filter to send emails to customer with certain properties. Click on Trigger filters and select one of them. In this case we want to trigger it for customers who left 5 star reviews, so we click on review_star_rating, then is and finally we type 5. You can set this as you want for star ratings from 1 to 5. Finally click Save.
Then grab the Email action on the left and drop it below the trigger square.
Click on the Email element you just dropped, fill in the required fields and then click on Edit Content.
The email editor will show up. Add the content blocks that you want, and in a text block edit and write the content you want on the email.
You can use merge tags you use on Opinew by clicking the tag icon on the bottom right side, and then clicking in the Custom event the one you want to use. Then you can just copy the tag and paste it into the editor.
When you’re done with the email template, click Save and Go Back.
You can set a time delay for the email. Just drag and drop the ‘Delay’ option on the right and set the time you want. Then press ‘Update’.
Finally, click on Start workflow.
That’s it! The review request email will be sent to users who leave 5 star reviews. You can always create more workflows for any other properties that you want.
How to send review requests
Review request emails can be sent from Omnnisend when your integration is active. Here’s how to do it:
Once your Omnisend integration is active, a new option will appear in Review Requests that will allow you to send review request emails via Omnisend. Go to ‘Review Requests’ and activate Send an email with Omnisend:
Customer is eligible for Opinew Review Request event
To start sending review requests via Omnisend, make sure you have the Customer is eligible for Opinew Review Request custom event. You can check that in your Custom events section.
Note: This custom event will be shown on the date of request sending that you can check in the review requests page. (Scheduled for column):
Great! Once you have this custom event, head to your Omnisend dashboard and go to Automation, then click New workflow.
Then click on Create Custom Workflow.
The following page will show up. This is where you will create the email template for the flow. The email will be automatically sent to the user if it’s eligible. In order to do that, click on Trigger.
After that in the dropdown menu select Customer is eligible for Opinew review request.
Then grab the Email action on the left and drop it below the trigger square.
Click on the Email element you just dropped, fill in the required fields and then click on Edit Content.
The email editor will show up. Add the content blocks that you want, and in a text block edit and write the content you want on the email.
You can use merge tags you use on Opinew by clicking the tag icon on the bottom right side, and then clicking in the Custom event the one you want to use. Then you can just copy the tag and paste it into the editor.
When you’re done with the email template, click Save and Go Back.
You can set a time delay for the email. Just drag and drop the ‘Delay’ option on the right and set the time you want. Then press ‘Update’.
Finally, click on Start workflow.
That’s it! The review request email will be sent to users.
Install Omnisend on your Shopify store today and start getting reviews requests instantly!